The exceptional quality of Mako Networks’ 24/7 support has been equally as important as the technological innovations of the Mako System in establishing our solid reputation. We understand that excellent customer service is the foundation of our solution. In addition to our experienced US-based support team, we offer several self-service options that might provide the information you need immediately.
MAKO CMS DOCUMENTATION
If you need assistance with the Mako CMS, you can review the Mako CMS Documentation web site for detailed information and instructions.
QUICK START GUIDES
If you need information regarding a specific model of Mako device, look for the appropriate Quick Start Guide here.
MAKO DEPLOYMENT SUPPORT
If you are an installer deploying the Mako System and you are in need of support, please visit the Mako Deployment Support web site.
RELEASE NOTES
Release notes are available for each release of the Mako CMS cloud software application and the firmware for Mako devices. Changelog files are in PDF format with filenames that include either “CMS” for Mako CMS software releases or “CPE” (customer premises equipment) for Mako device firmware releases.
MAKO CMS SOFTWARE RELEASES
CMS R8210 – Jun 2022
CMS R8200 – Jun 2022
CMS R8100 – Nov 2021
CMS R8010 – Aug 2021
CMS R8000 – Jul 2021
CMS R7920 – Mar 2021
CMS R7910 – Feb 2021
CMS R7800 – Sep 2020
CMS R7700 – Aug 2020
CMS R7620 – May 2020
CMS R7612 – Mar 2020
CMS R7600 – Feb 2020
CMS R7500 – Nov 2019
CMS R7441 – Sep 2019
CMS R7430 – Jul 2019
CMS R7400 – May 2019
CMS R7300 – Jan 2019
CMS R7210 – Aug 2018
CMS R7200 – Jun 2018
CMS R7120 – Apr 2018
MAKO DEVICE FIRMWARE RELEASES
CPE F6512 – Oct 2023
CPE F6510 – Oct 2023
CPE F6501 – Aug 2023
CPE F6500 – Aug 2023
CPE F6455 – May 2023
CPE F6452 – Jan 2023
CPE F6412 – Jul 2022
CPE F6411 – Jun 2022
CPE F6402 – Jun 2022
CPE F6400 – Feb 2022
CPE F6320 – Jul 2021
CPE F6311 – Apr 2021
CPE F6310 – Mar 2021
CPE F6300 – Mar 2021
CPE F6250 – Dec 2020
CPE F6201 – Jul 2020
CPE F6200 – Jul 2020
CPE F6125 – Apr 2020
CPE F6121 – Feb 2020
CPE F6120 – Dec 2019
CPE F6113 – Oct 2019
CPE F6110 – Aug 2019
CPE F6101 – Aug 2019
CPE F6021 – Mar 2019
CPE F6020 – Feb 2019
CPE F6010 – Nov 2018
CPE F6000 – Sep 2018
CPE F5502 – Apr 2018
MANAGED SWITCH FIRMWARE RELEASES
SWITCH FSW1242 – Oct 2024
SWITCH FSW1241 – Sep 2024
SWITCH FSW1237 – May 2024
SWITCH FSW1236 – Apr 2024
SWITCH FSW1235 – Oct 2023
CONTACT SUPPORT
For support inquiries, please contact your designated support representative or use the following contact information.
US: +1 800 851 4691, option 1
UK/Europe: +44 2037 693368
New Zealand: +64 9 448 1340
Australia: +61 2 8073 4474