Support

Mako Networks is here for you 24/7

The exceptional quality of Mako Networks’ 24/7 support has been equally as important as the technological innovations of the Mako System in establishing our solid reputation. We understand that excellent customer service is the foundation of our solution. In addition to our experienced US-based support team, we offer several self-service options that might provide the information you need immediately.

MAKO CMS DOCUMENTATION

If you need assistance with the Mako CMS, you can review the Mako CMS Documentation web site for detailed information and instructions.

QUICK START GUIDES

If you need information regarding a specific model of Mako device, look for the appropriate Quick Start Guide here.

MAKO DEPLOYMENT SUPPORT

If you are an installer deploying the Mako System and you are in need of support, please visit the Mako Deployment Support web site.

RELEASE NOTES

Release notes are available for each release of the Mako CMS cloud software application and the firmware for Mako devices. Changelog files are in PDF format with filenames that include either “CMS” for Mako CMS software releases or “CPE” (customer premises equipment) for Mako device firmware releases.

MAKO CMS SOFTWARE RELEASES

CMS R8100 – Nov 2021
CMS R8010 – Aug 2021
CMS R8000 – Jul 2021
CMS R7920 – Mar 2021
CMS R7910 – Feb 2021
CMS R7800 – Sep 2020
CMS R7700 – Aug 2020
CMS R7620 – May 2020
CMS R7612 – Mar 2020
CMS R7600 – Feb 2020
CMS R7500 – Nov 2019
CMS R7441 – Sep 2019
CMS R7430 – Jul 2019
CMS R7400 – May 2019
CMS R7300 – Jan 2019
CMS R7210 – Aug 2018
CMS R7200 – Jun 2018
CMS R7120 – Apr 2018

MAKO DEVICE FIRMWARE RELEASES

CPE F6400 – Feb 2022
CPE F6320 – Jul 2021
CPE F6311 – Apr 2021
CPE F6310 – Mar 2021
CPE F6300 – Mar 2021
CPE F6250 – Dec 2020
CPE F6201 – Jul 2020
CPE F6200 – Jul 2020
CPE F6125 – Apr 2020
CPE F6121 – Feb 2020
CPE F6120 – Dec 2019
CPE F6113 – Oct 2019
CPE F6110 – Aug 2019
CPE F6101 – Aug 2019
CPE F6021 – Mar 2019
CPE F6020 – Feb 2019
CPE F6010 – Nov 2018
CPE F6000 – Sep 2018
CPE F5502 – Apr 2018

CONTACT SUPPORT

For support inquiries, please contact your designated support representative or use the following contact information.

PHONE

US: +1 800 851 4691, option 1

UK/Europe: +44 2037 693368

New Zealand: +64 9 448 1340

Australia: +61 2 8073 4474

EMAIL