The exceptional quality of Mako Networks’ 24/7 support has been equally as important as the technological innovations of the Mako System in establishing our solid reputation. We understand that excellent customer service is the foundation of our solution. In addition to our experienced US-based support team, we offer several self-service options that might provide the information you need immediately.
MAKO CMS DOCUMENTATION
If you need assistance with the Mako CMS, you can review the Mako CMS Documentation web site for detailed information and instructions.
QUICK START GUIDES
If you need information regarding a specific model of Mako device, look for the appropriate Quick Start Guide here.
RELEASE NOTES
If you need the latest release notes for Mako CMS cloud application releases, CPE firmware releases, and Managed Switch firmware releases, you can download them from the release notes archive.
CONTACT SUPPORT
Use any of the following methods to contact Mako Support.
- Directly contact your designated support representative.
- Use the contact info shown here to reach the next available support representative.
- Use the Mako Support Contact Form below to reach the next available support representative.
US: +1 800 851 4691, option 1
UK/Europe: +44 2037 693368
New Zealand: +64 9 448 1340
Australia: +61 2 8073 4474
SECURITY REPORTING
To report a potential security threat or vulnerability in any Mako Networks product or service, please use the contact form below.
After selecting a Country option, select “Security Report” as the Subject option.
We ask reporting parties to practice responsible disclosure by privately notifying us of any security issues before disclosing them in public.
We appreciate the contributions of the security research community and are committed to addressing potential security issues as quickly as possible.