Mako Voice can be tailored to meet an organization’s requirements, including options for Hosted PBX or SIP Trunking, allowing you to save money on your phone service while using existing equipment. Mako consults with you to determine the best products for your needs. One license provides every advanced feature, regardless of the platform being on-premise or hosted.
Providing a cost effective means to contact customers and allowing customers to contact you is a key part of many businesses. With the Mako Voice call center suite, it’s easy to build both inbound and outbound call center functionality.
Many industries must record and archive calls for Customer Satisfaction, Employee Evaluation and Training, Security, and Legal Compliance reasons. With an online UI, it’s easy to view, sort, listen to, archive and download all recorded calls on your system.
Voicemail to Email
Having your voicemails sent to an email address allows you to manage communications from your inbox.
Find Me / Follow Me
With the follow-me feature, users can choose to forward calls to their mobile phone or a related extension, either immediately or after a number of rings. Voicemails can still be left at the original called extension.
Softphone for Android/iPhone/Desktop
Connectivity shouldn’t need to stop when you leave the office. With the desktop softphone and iOS/Android Mobile App, you can call, chat, sms, fax, and control your presence remotely.
Built-in click-to-call / screen-pop integration allows Mako Voice to connect with Microsoft Outlook and most CRM platforms, such as SugarCRM, Salesforce, Zoho, and ConnectWise.
Predictive Dialing Systems
Predictive dialers connect your agents with answered calls at an increased rate, minimizing idle time for the agents and maximizing their utilization.
When paired with a Mako network security solution, Mako Voice can also provide Seamless Voice functionality: an automatic failover from one broadband network to a second broadband or LTE network without dropping or disrupting active calls.
Mako Voice solves the upcoming e911 requirements today, without additional hardware or upgrades. Read more about our e911 solution.
Service & support
Mako Voice is a white-glove service experience, from the design process to implementation and ongoing support.
Every solution is specifically designed by our experienced engineers to best meet an organization’s requirements.
Mako provides a one-stop solution for communications and networking needs. We can completely manage your technology infrastructure, including cabling, telephony (broadband, local calling, LD, premise-based systems, cloud-hosted, mobile), computer networking, Wi-Fi setup, and IP security. We roll it all into one simple monthly payment that includes hardware, services, carrier fees, maintenance, and support.
LAN & WAN Management
Mako can design, install, and maintain your company’s network, whether at a single site or over multiple locations. Our strategic network design includes technology selection, transport protocol, topology recommendations, and a forecast of future capacity demands. We provide hardware and software, supporting documentation, ongoing service, maintenance, and upgrades. Installation is performed by our network of friendly, certified technicians.
We have substantial expertise in the design and implementation of shared transport TCP/IP networks, and are proficient in both legacy and emerging networking disciplines. Our WAN expertise includes all commercial transport technologies, interior and exterior routing protocols, and commonly used network protocols. We also have extensive network design and implementation experience with high-performance LANs and IP switching technology.
If you will be processing payment transactions over your network, know that Mako’s reputation was built by providing end-to-end certified PCI-compliant networking solutions. Protecting customer data is a serious obligation that many merchants do not realize has such far-reaching implications. Becoming PCI-compliant and remaining PCI-compliant is as important as having any other form of business liability insurance. The Mako System effectively answers up to 100% of the network security requirements of PCI-DSS and significantly improves a business’ ability to meet the PCI-compliance standard.
Mako delivers 24×7 support, with a live response within one minute 95% of the time.
At a glance
- Fully Cloud Hosted and Remotely Managed
- No On-premise Telephony Hardware Required
- Advanced Features and Functionality Included
- White-Glove 24×7 Service and Support
- Big Cost Savings over Traditional Phone Services
- Seamless Voice Quality
Mako Voice delivers the most value for your dollar in the VoIP services market, thanks to Mako’s renowned quality, industry-leading features, and competitive pricing. Mako Voice commonly saves customers 30-70% when compared to their existing systems and carrier services.
Switching to Mako Voice can realize savings in multiple ways, from reducing infrastructure to lowering service rates or eliminating add-on charges. We also have the most competitive rates for toll free, international calling, and international local numbers.
In addition to being competitive, Mako Voice pricing is transparent and flexible. No upfront capital investment is needed for the required hardware, software, or labor with our managed services. Software and firmware upgrades, including labor, are included, as well. Available payment options include purchase, monthly payments, and flexible term agreements.
Mako Networks is a leader in providing simple, secure, PCI-certified networks for distributed enterprises. In 2009, we became the first network management company in the world to become a PCI DSS-certified Level 1 service provider. Our reputation is further enhanced by the wide range of independent certifications we hold to conduct the services we provide.
While Mako Networks is a newer name in the VoIP services market, we have carefully selected partners and vendors who have been successfully servicing this market for the past 35 years. We share our customers’ high expectations for quality, and we only offer products and services that meet those standards. We have taken our all-inclusive approach to network security and applied it to creating all-inclusive VoIP solutions.
Mako Networks operates internationally from offices in the US, United Kingdom, Australia, and New Zealand.
Mako’s Office in a Box provides a solution for small and medium customers to connect analog phones and fax devices using their existing internet services.
A benefit of the solution is that mobile customers (like trucks, vending cars, etc) can utilize the cellular network to connect analog telephones and fax machines.
This solution will provide everything most small offices require, and save money in the process. Customers can utilize existing or cost effective telephones and fax machines.