Mako Networks Receives a 2024 INTERNET TELEPHONY Hosted VoIP Excellence Award

Mako Voice Honored for Delivering Exceptional IP Communications Solutions

CHICAGO – January 7, 2025 – Mako Networks, a global leader in PCI-certified network management solutions, announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2024 for their Mako Voice solution.

Mako Voice can be tailored to meet an organization’s requirements, including options for Hosted PBX or SIP Trunking, allowing businesses to save money on their phone service while using existing equipment. Mako Networks consults with each client to determine the best products for their needs. One license provides every advanced feature, regardless of whether the platform is on-premises or hosted.

“Congratulations to Mako Networks for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications. Mako Networks has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers,” stated Rich Tehrani, CEO of TMC.

Mako Voice provides key benefits to Mako’s business clients, including:

• Lower Phone Bill – Get an enterprise-grade phone system while saving 20-50%.
• Multiple Endpoint Options Available – Mako supports multiple phone manufacturers for desk and mobile phones.
• Implementation Options Available – Mako provides a professional install option for a turnkey deployment or gives customers the option to self-install as it fits their needs and preferences.
• Keep Their Current Phone Numbers – Existing numbers port to the Mako System, so no changes to dialing, directories or marketing campaigns are required.
• Keep Their Current Phones – Mako Voice clients save money by not requiring the replacement of existing desktop phones. They can also pay as they go when installing new desktop phones for new locations or employees. Plus, they can use Mako’s voice app on their staff’s mobile phones to keep them connected.
• Bridge the Gap in Microsoft Teams – Enable enterprise-grade external calling and call handling with Mako Voice’s integration with Microsoft Teams.
• Multiple Mako Voice Phones & Gateways Options – Mako’s business clients can choose from a variety of IP desk phone options and analog loud ringing telephones. Plus, Mako Voice is analog cordless telephone compatible. If needed, they can select gateway devices to connect their analog lines.
• Support that Goes the Extra Mile – While larger providers often treat customers like numbers, Mako provides personalized support at every step of the way. From initial setup and deployment to ongoing maintenance, the Mako support team is always ready to assist.

“We’re honored to have been recognized with the 2024 INTERNET TELEPHONY Hosted VoIP Excellence Award,” said Simon Gamble, President and CRO of Mako Networks. “Our Mako Voice deployments are a truly white-glove service experience, from the design process to implementation and ongoing support. Our experienced engineers specifically design every solution to meet each company’s unique requirements best. Mako delivers 24/7 support with a live response within one minute 95 percent of the time. Plus, we deliver superior call quality, reliability and system uptime for as much as 40 percent less than other voice vendors.”

Mako Voice’s key competitive features include:

• Seamless Integration & Transition – Whether a business uses existing systems or transitions to new technologies, Mako specializes in seamless integrations, ensuring the company is always connected, no matter the complexity. Mako handles the setup and transition so clients can focus on their business.
• Call Center – Providing a cost-effective means to contact customers and to allow customers to contact you is critical for many businesses. With the Mako Voice call center suite, it’s easy to build both inbound and outbound call center functionality.
• CCaaS Integration – Manage customer interactions seamlessly with integrated contact center solutions.
• Softphone & Teams Syncing – Distributed enterprises can keep their workforce connected across locations with full support for Microsoft Teams and other collaboration tools.
• Centralized Answering Services – Enhance customer service and ensure no call goes unanswered with intelligent call routing and centralized handling across multiple locations.
• Call Recording – Record calls with appropriate notifications and easily retrieve recordings for future reference.
• Call Accounting – Access a detailed call history to verify if and when a call was made.
  Real-Time Presence View – See who’s on the phone to determine availability for calls or transfers.
• Softphones & Business Numbers – Use mobile phone apps to make business calls so clients will see the business number, not personal numbers.
• SMS/MMS Functionality – Send and receive SMS and MMS messages directly through the system for enhanced communication.
  Auto Attendant with Music on Hold – Route calls to specific groups easily, creating a seamless customer experience.
• Voicemail to Email – Receive voicemail notifications in the inbox to listen or read messages instantly.
  Three-Way Calling & Unlimited Conference Calls – Collaborate more effectively with built-in conferencing features.
• Electronic Fax Services – Only $10 per account to access reliable, easy-to-use faxing.
• E911 Routing – Comply with federal regulations effortlessly with built-in E911 routing.

The 2024 INTERNET TELEPHONY Hosted VoIP Excellence Award winners will be published in INTERNET TELEPHONY magazine online.

For more information on Mako Voice, visit https://makonetworks.com/mako-system/features/voip/.